Frequently asked questions

General

01 HIRE via our website and select either local pick up or postage

02 STYLE your outfit and tag @ladesignerhire in all of your pictures

03 RETURN your garment via local return, or the YELLOW EXPRESS POSTAGE BIN, by 5pm on the end date of your hire period

04 REPEAT and receive a discount code to get 10% off your second hire

For more details go to How to Hire

LA Designer Hire is located in Kenmore Hills, Brisbane, QLD, 4069.

All pick up & return instructions are sent via email.

They will typically be sent out on Thursdays, so keep your eyes pealed!

NOTE: PLEASE CHECK YOUR SPAM, PROMOTIONS, OR JUNK FOLDER IF YOU CANNOT FIND THE PICK UP INSTRUCTIONS.

Yes, we do! Book your 30-minute appointment via our Try On section today.

A $15 booking fee is required. This fee is a non-refundable deposit that can be redeemable towards any hire booked from the appointment.

If you are wanting to try on a specific garment, please mention the garment name and size in the booking notes and we will try our best to accommodate this.

If the garment you wish to hire is unavailable for the date of your Try On Appointment, or event, we will contact you to either reschedule, or cancel, your appointment. 

Please DM us on Instagram @ladesignerhire if you have any questions or queries
regarding our Try Ons.

Yes we do!

We kindly ask you to notify LA Designer Hire via DM on Instagram @ladesignerhire before scheduling an interstate try-on.

For interstate try-ons, clients are required to book and pay the full hire fee in advance. To proceed, simply select the desired try-on dates, include "INTERSTATE TRY ON" in the order notes, and place your order as usual.

If the try-on is successful, notify us via DM on Instagram @ladesignerhire to receive a 50% discount code that can be used when booking for your actual event date. Please note that refunds will not be issued in the case of an unsuccessful try-on. This policy is in place because interstate try-ons typically take at least 7 days and can prevent other clients from booking the outfit for their own events.

To ensure you secure your dream outfit for your event, we recommend completing the booking for your event date when booking the try-on. Our pieces are highly sought after and tend to get booked quickly. We don't want you to miss out!

Please be aware that LA Designer Hire does not offer refunds if the client fails to secure the desired outfit for their event date and it gets booked by another client between the try-on and the event date.

After a successful Try On appointment a single-use credit will be sent to your email. This code can be applied at check out when booking.

For more photos of our garments, we recommend looking through our Instagram @ladesignerhire where we post photos and highlights of our clients.

If hiring for the weekend, garments are available from Thursdays and onwards.

If you need to organise an alternative pick up time, please DM us on Instagram @ladesignerhire and we will try our best to accommodate this.

Shipping

Yes! All bookings that select shipping at checkout will be sent via express return postage for $25.

This includes shipping to you and a pre-paid return label for your return.

All garments are sent via Express Postage on Tuesdays by 12pm, or the nearest possible convenience, to ensure they arrive by the weekend.

If your hire date does not fall on a weekend, we will send your garment with adequate time to arrive
prior to your event.

Please consider postage time frames for your area prior to booking as LA Designer Hire is not liable for delays in Australia Post. Refer to section 07 Postage in our Terms and Conditions for more details.

TRACK YOUR ORDER HERE:

Use your personal Australia Post tracking link, or number, provided here to track your order. 

Your tracking number and other notifications will be sent via email.

Firstly, let us know by sending a DM on Instagram @ladesignerhire & we will provide you with our shipping address. You must purchase a YELLOW EXPRESS postage mailer, add our postal address and send the piece off by Monday 5pm.

Returns

All garments must be returned on the return date, or by Monday at 5pm following a weekend hire (unless discussed otherwise).

Drop off: All local pick up garments must be returned to our Kenmore Hills location by 5pm on the end date of your hire period, or the Monday after your hire date. If not returned by this time, late fees will apply.

​Postage: Use the prepaid Hero Packaging mailer & Australia Post return label to lodge the garment at your nearest Post Office, or place in a YELLOW EXPRESS BIN, by 5pm on the end date of your hire period, or the Monday after your hire date. If not returned by this time, late fees will apply.

Click here to Learn How to Use Hero Packaging

Clients will be charged a $30 late fee for every day the item is returned late.

Please refer to section 03 Returns of our Terms and Conditions for more details.

Damages

No, cleaning is included in the hire price. Please do not attempt to clean garments yourself as it may damage the material and make the client liable for greater damage costs.

Simply let us know and return the garment as soon as possible! We will assess the damage and see what we can do; however, the client may be liable for repair fees. If the garment is damaged beyond repair, they will be required to pay the full RRP. 

Please refer to section 04 Garment Care & Damages in our Terms and Conditions for more details.

Please DM us on Instagram @ladesignerhire if you have any further questions or
queries.