01 HIRE via our website and select either local pick up or postage

02 STYLE your outfit and tag @ladesignerhire in all of your pictures

03 RETURN your garment via local return, or the YELLOW EXPRESS POSTAGE BIN, by 5pm on the end date of your hire period

04 REPEAT and receive a discount code to get 10% off your second hire

For more details go to How to Hire

LA Designer Hire is located in Kenmore Hills, Brisbane, QLD, 4069.

For more photos of our garments, we recommend looking through our Instagram @ladesignerhire where we post photos and highlights of our clients.

Yes, we do! Book your 20-minute appointment via our try on section today.

A $20 booking fee is required. This fee is a non-refundable deposit that can be redeemable towards any hire booked from the appointment.

If you are wanting to try on a specific garment, please mention the garment name and size in the booking notes and we will try our best to accommodate this.

It is the clients responsibility to confirm dress availability prior to their appointment. However, we will do our best to contact you if the dress you wish to try on is unavailable.

Please DM us on Instagram @ladesignerhire if you have any questions or queries
regarding our Try Ons.

Yes, we do offer local pick up try ons!

To arrange, simply head to our website and book the dress for your preferred try on date, and add the words “PICK UP TRY ON” in the order notes at checkout.

Here’s how it works:

• Simply head to the live calendar under each dress and book it for your ideal try on date. 
• Write “PICK UP TRY ON” in your order comments at check out, so we know this booking is for a try on. 
• The full hire fee is required to be paid upfront via our website (since the item is leaving the studio). This acts as a refundable deposit.
• Try on dress must be returned within 24 hours of collection in its original condition.
  

If you decide to go ahead with a dress from your try on, we will provide you with a code to secure the dress for your event date at no extra cost. If you decide not to proceed, we will process a refund minus a $20 try-on fee, once the garment has been returned 🤍

If you still have questions about how pick up try ons work, simply DM us on Instagram @ladesignerhire.

Yes, we do offer interstate try-ons!

To arrange, simply head to our website and book the dress(s) for your preferred try on date, and add the words “POSTAL TRY ON” in the order notes at checkout.

Here’s how it works:

• Simply head to the live calendar and book the dress for your ideal try on date.
• Write “POSTAL TRY ON” in your order comments at check out, so we know this booking is for a try on. 
• The full hire fee must be paid towards the booking for your try on date.
• Once booked, we will send the dress out like any other booking. You will have 24-hours to try the dress on and return it to the Express Post box. Proof of lodgement is required for the return.
• If the try-on is successful, you’ll receive a 50% off discount code to use towards your second booking for the event date.

To avoid missing out, we recommend securing your outfit for your desired event date as soon as possible! LA Designer Hire does not offer holds, and a refund will not be provided if the outfit is booked by another client between your try-on and your event date.

Feel free to reach out if you have any questions!

After your try on appointment you will receive a card with booking instructions and a discount code. This code can be applied at check out when booking.

If you misplace your instruction card, simply send us a DM on Instagram @ladesignerhire, or email info@ladesignerhire.com.au, and we will provide you with a new code.

If you are running late to your appointment, please send us a DM on Instagram @ladesignerhireto let us know as soon as possible. We will do our best to fit you in for the remainder of your appointment.

Local pick-up is typically available 1–2 days prior to your event date. For weekend hires, outfits are generally ready for collection from Thursday onwards.

If you require an alternative collection time,, please send us a DM on Instagram at  @ladesignerhire and we will do our best to accommodate your request.

All pick up & return instructions are sent via email.

They will typically be sent out on Thursdays, so keep your eyes pealed!

NOTE: PLEASE CHECK YOUR SPAM, PROMOTIONS, OR JUNK FOLDER IF YOU CANNOT FIND THE PICK UP INSTRUCTIONS.

Pick up instructions are sent out via email once your order is packed and ready for pick up. This is typically 1-2 days prior to your event date.

If you haven't received an email yet, feel free to DM us on Instagram @ladesignerhire to confirm. However, please be patient as our inbox is full and we are likely preparing your outfit for collection!

No, we offer a 24/7 local pick up service. This means that once you have received the email confirming your dress is ready for pick up, you can collect at anytime!

Yes, we do! 

When you select shipping at check out you receive express return postage via Australia Post. This includes shipping to you and a pre-paid return label for your return.

Click here to Learn How to Use Hero Packaging

All garments are sent via Express Postage on Tuesdays by 12pm, or the nearest possible convenience, to ensure they arrive by the weekend.

If your hire date does not fall on a weekend, please contact us via Instagram DM to arrange for your outfit to be sent with adequate time prior to your event.

Please consider postage time frames for your area prior to booking as LA Designer Hire is not liable for delays in Australia Post. Refer to section 07 Postage in our Terms and Conditions for more details.

TRACK YOUR ORDER HERE:

Use your personal Australia Post tracking link, or number, provided here to track your order. 

Your tracking number and other notifications will be sent via email.

Firstly, let us know by sending a DM on Instagram @ladesignerhire & we will provide you with our shipping address. You must purchase a YELLOW EXPRESS postage mailer, add our postal address and send the piece off by Monday 5pm.

All garments must be returned by 5pm on the return date, or by Monday at 5pm following a weekend hire (unless discussed otherwise).

Drop off: All local pick up garments must be returned to our Kenmore Hills location by 5pm on the end date of your hire period, or the Monday after your hire date. If not returned by this time, late fees will apply.

​Postage: Use the prepaid Hero Packaging mailer & Australia Post return label to lodge the garment at your nearest Post Office, or place in a YELLOW EXPRESS BIN, by 5pm on the end date of your hire period, or the Monday after your hire date. If not returned by this time, late fees will apply.

Click here to Learn How to Use Hero Packaging

Clients will be charged a $30 late fee for every day the item is returned late.

Please refer to section 03 Returns of our Terms and Conditions for more details.

No, cleaning is included in the hire price. Please do not attempt to clean garments yourself as it may damage the material and make the client liable for greater damage costs.

Simply let us know and return the garment as soon as possible! We will assess the damage and see what we can do; however, the client may be liable for repair fees. If the garment is damaged beyond repair, they will be required to pay the full RRP. 

Please refer to section 04 Garment Care & Damages in our Terms and Conditions for more details.